Due to the vast range of installation issues we can only offer general guidance on installing your wooden flooring. We always recommend that a professional and accredited wooden flooring installer is contacted and instructed to undertake any installations. Where this is not the case, and the DIY route is taken, we recommend that you seek advice from a professional installer to highlight any issues you may have before, during or after installation, money spent here on advice could prove a very wise investment.

Wooden flooring should never be laid in an area where high moisture or humidity could be present such as bathrooms and shower rooms etc.

When your flooring is installed, care should be taken to ensure you are happy with each and every board that is used, whether this means entrusting your installer to lay what they deem acceptable or looking through the boards to ensure you are happy with the overall colour, quality and finish. Any boards that are deemed defective or incorrect can usually be utilised for cuts or under units. Any warped, bowed or curved boards should not be used, but sometimes can be cut for use at the start (or end) of a row. You/your installer should always allow a minimum of 5% extra when ordering to take into account the wastage from cuts, and any defective boards that may be present.

It is good practise to have all the boxes of flooring open so boards can be picked at random to ensure an even spread of the packs, this will make certain that if there are any darker or lighter packs then they will be spread evenly across the floor.

Solid Hardwood Flooring must never be laid over any type of underfloor heating system. 

A 12-15mm expansion gap must always be allowed around the perimeter of any wooden floor as well as at all doorways and fixed furniture (staircases etc.) to allow for expansion. Theses expansion gaps can be covered with skirting boards or decorative mouldings, or hidden under existing skirting boards, if they are to be undercut as part of the installation. On floors that are over 5 meters in length in any direction an expansion gap should be used, making sure no run of over 5 meters is ever reached. 

Engineered Wooden Flooring is usually suitable for use with underfloor heating systems, but it is important to always follow the underfloor heating manufacturers’ guidelines. We have given advice on best practise, but professional advice from a registered wooden floor installer should always be sought prior to an installation, and always following the underfloor heating providers’ guidelines.

Please note that the manufacturer and/or retailers are not responsible for any costs incurred for the installation, finishing and/or replacement of any flooring installed with obvious defects.