Frequently Asked Questions

Can I come and collect from you?

Yes. Our opening hours and address are found on the Contact Us page. We have fork-lift trucks for loading onto suitable vehicles, and staff are always available to help with loading of smaller items.

Do I need to seal my patio?

Yes, we recommend you seal all sandstone and natural stone paving upon (or shortly after) installation, to ensure it stays looking at it's best for longest. Sealing will help make it resilient to staining and increases it's longevity. We recommend Universeal Hydroseal or for an enhanced look Universeal Ultimate Stone Enhancer

Do I need to seal my tiles?

Yes, we advise that all natural stone tiles are sealed during installation. This is to ensure that grout residue has no way of penetrating the tiles and to give a long lasting defence against oil and water based stains during general use. We recommend Natural Stone & Timber Professional Stone Sealer and Universeal Rapid All-in-1 and that they are reapplied as directed on the label in accordance with the amount of usage and traffic that particular area receives.

Do you fit or install any of your products?

Unfortunately not, although we can usually recommend a fitter (particularly in the Hampshire and Poole areas)

Do you stock Adhesive, Grout and Sealant?

Yes. We have a full range of Tile Adhesives and Grouts for use by professional tilers and DIY'ers alike as well as a full range of Sealants and Cleaners

How much will delivery be?

Delivery charges are based on the Post Code area being delivered to, and the quantity and type of material being delivered.

For a quote on delivery, please Contact Us with details of the delivery address, and a rough quantity of the type of material you are after.

What are your opening times?

Please see our Contact Us page for opening times

What grade of Travertine do you stock?

All of our tiles, paving and timber is premium, or 1st quality. We don't believe in dealing with commercial grades as the quality is too low.

Where are you?

We are based in Portsmouth (Hampshire) and Poole (Dorset)

Our address details can be found on our Contact Us page along with a postcode for use with sat-navs.

Why are you so much cheaper than other tile shops?

We source our products direct from manufacturers and quarries around the world. We do all the shipping and transit ourselves, and we keep our costs down, meaning we can pass big savings on to our customers. Most tile shops will buy through an importer like us, meaning they have their own overheads to cover too, so we can offer exactly the same products, but at excellent value.

Will my tiles match the sample?

Yes. Although as all of our products are natural, there is always scope for variation in shade, colour and to some extent the texture and finish.

We always send a representative sample from the current batch, so recommend you request a sample close to the time of purchasing, to ensure you are happy with the current range. Again though, there will always be some variation to be expected.

Wherever possible we advise a visit to our showroom and warehouse to look at the current selection, so you can be entirely sure of what you will receive.