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Title
DR
MISS
MR
MRS
MS
First Name
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Last Name
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Email Address
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Did you visit us or call one of our branches?
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Visited a Branch
Called
Which branch did you deal with/visit?
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Portsmouth
Poole
When did you visit or call us?
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How would you rate your overall experience with us on your last visit or phone call?
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Outstanding
Good
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Were We:
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Rude
Polite
Were We:
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Helpful
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Were We:
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Not Listening
Listening & Understanding
Were We:
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Badly Presented
Well Presented
Were We:
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Prompt
Too Slow
Were We:
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Unfriendly
Friendly
Were We:
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Enthusiastic
Reluctant
Were We:
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Successful in Getting you What you Wanted
Not Helpful in Dealing With Your Requirements
Was everything you were looking for available? If not please let us know so we can look into it
Was there anything you wanted that we don't supply? Please let us know what below...
Based on your experience with us, are you likely to use us again?
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Yes
No
Not Sure
Based on your experience with us, are you likely to recommend us?
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Do you have any specific comments or suggestions about the customer service you received, or was any member of staff particularly good or bad?
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